Training a Global Workforce
Founded by the inventor of modern air conditioning, Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier experts provide sustainable solutions, integrating energy-efficient products, building controls and energy services for residential, commercial, retail, transport and foodservice customers. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.
Carrier came to us in 2011 with a challenge: they needed to create a new, upgraded, modern e-learning platform to educate their sales and workforce. We delivered a system that allowed dealers and distributors to register for and take both online and in-person training, tracked their progress towards certification, and reported individual and aggregate data back to corporate. We recently completed an upgrade to the Carrier Learning Management System (LMS) that made the whole system more streamlined and more powerful. The access to customized reporting and the sheer volume of available data allows Carrier to see and assess how their trainees are doing, how effective their training is, and where they need to focus their attention.
